Common Questions

Do you help with emergency needs like food, clothing or shelter?
We do not provide food, clothing, shelter, money, payment assistance or other types of direct services. Our Natural Helpers can provide information and refer you to the community organizations that may be able to help you if you have these types of needs.

Do you provide services to undocumented immigrants?
Natural Helpers connect newcomers to agencies, organizations, or clinics and are not required to ask a newcomer about his or her status.

What if I need someone to translate?
We have Natural Helpers who speak 49 different languages. Visit our Natural Helper page to find someone who can speak your language. At our five Neighborhood Branches, assistance is available in English, Arabic, French, Kiswahili and Spanish.

If you need assistance in another language, we will try to find someone who speaks your language.

How much do you charge for your services?
Our services are FREE to any immigrant or refugee in need.

Who are Natural Helpers and how do I contact them?
Natural Helpers are immigrants who are already established here in Indianapolis. They volunteer to connect newer immigrants to the resources they need to adjust to life in Indianapolis. Natural Helpers can provide information about jobs, job training, housing, legal services, transportation, ESL and language assistance, health care and more. Visit our Natural Helper page to find a volunteer from your home country or region and/or one who speaks your language.

Natural Helpers also work at our five neighborhood branches five days a week. Check here for locations and hours for our branches.

How can I get help from the Immigrant Welcome Center?
If you have arrived recently in Indianapolis from your country of origin and need assistance, you can:

How can I support the Immigrant Welcome Center?
There are many ways to support the Immigrant Welcome Center. Become a volunteer or Natural Helper, make a donation of money or time, or become an ambassador for our Welcoming Indianapolis initiative. For more information, visit the Get Involved page.

Are you a 501(c)(3)?
Yes, the Immigrant Welcome Center is 501(c)(3) organization. Donations to the Immigrant Welcome Center are tax deductible to the full extent of the law. Click here to make an online donation.